What can I expect when I drop my car off?
You will schedule a specific time to drop off your car, in most cases between 8 and 9. Around mid-day, you’ll receive a text message with a full vehicle inspection, complete with pictures, recommendations and educational videos to help you better understand the various components of your car. Give us a call when you have a few minutes to discuss – we will highlight anything that needs urgent attention and call out items we should monitory. We will finalize all repair and have your car ready for pick-up at the end of the day. We do offer early-bird drop off and late-night pick up. Call for more information.
Do you offer a shuttle service?
Due to the 6-ft requirement, we no longer offer shuttle rides and instead offer a concierge service (we pick up and drop off the car at your home or office) and loaner cars.
How are you ensuring my safety during COVID-19?
We have implemented four changes to keep you safe:
- No Contact Drop-Off – When you drop off your car, there will be a clipboard outside of our front door with your name on it. Fill in the required fields, sign and leave your keys on the clipboard. We will be right out to get started! If you have any questions at all, call us at 925-736-3100, or we can meet you outside and discuss with a few feet of distance.
- Sanitation Service for All Vehicles – Twice during your visit, we will sanitize all high-touch areas of the driver’s console. Using disinfecting wipes, we will wipe down inner and outer door handles, indicator signal stalks, radio buttons, seat belt and the steering wheel.
- Gloves and Masks When We’re in Your Car – Our staff wears gloves and masks anytime we are in your vehicle.
- No Contact Pick-Up – When your car is ready, we will send you a secure text-to-pay link, sanitize your vehicle and leave the keys in an agreed-upon location. Simply hop into your vehicle and head home!
How has the shop changed over time?
We’re forward thinking – Cars are changing and so are our customers’ expectations. Our technicians receive regular training to stay at the top of their game. We are always adjusting our service offerings to deliver for our customers – from fully digital complete vehicle inspections to concierge pick-up and drop-off to maintenance packages and our Diamond Club.
What neighborhoods do you serve?
We are proud to be an independent, family-owned and operated small business and love serving the Blackhawk, Danville, San Ramon and Windermere neighborhoods.